Last updated: November 29, 2025
Hi, we’re NoraLoop, and welcome to our Privacy Policy. This policy explains how we collect, use, store, and protect your personal information when you use NoraLoop, including our website, dashboard, applications, APIs, features, tools, software, and any other services we operate (together, the “NoraLoop Services”).
When we say “NoraLoop”, “we”, “us” or “our”, we mean NoraLoop Technologies.
When we say “policy”, we mean this Privacy Policy.
When we say “user terms”, we mean the rules for using NoraLoop Services.
1. Scope
This policy applies to personal information that we collect when we act as a data controller.
It does not apply to information governed by separate data processing agreements (DPAs) for enterprise users.
We act as a data controller for your user account, billing information, support communications, website analytics, and general service delivery.
If you use third-party payment providers (e.g., Stripe, PayPal), they act as independent data controllers. See their respective privacy statements for details.
2. Personal Information We Collect
We collect personal information about visitors and registered users.
This may include:
Name, username
Email address
Billing and address details
Country and location
IP address
Phone number (if provided)
Account preferences
Payment information (except card details—we never store payment cards)
Transaction records
Support messages
Analytics and usage data
Logs and metadata related to account activity
Content you upload or generate inside NoraLoop
API usage data
Website browsing information via cookies
We may require identity verification for certain features (e.g., affiliate payouts or marketplace access).
3. How We Collect Personal Information
We collect information:
Directly from you
When you create an account, submit forms, subscribe, enter billing details, upload content, request support, or communicate with us.
Automatically
When you interact with our Services, including through cookies, analytics, and log files.
From third parties
Examples:
Payment processors (transaction details, but no card data)
Social login services (Google, GitHub, etc.)
Advertising or analytics partners
Fraud prevention services
Business partners whose tools integrate with NoraLoop
4. How We Use Personal Information
We use your personal data to:
To fulfil our contract with you:
Create and manage your account
Process payments
Provide and maintain the NoraLoop Services
Deliver analytics, tracking data, and platform functionality
Facilitate customer support
Provide API and dashboard features
For our legitimate interests:
Improve our Services
Prevent misuse, abuse, or fraud
Monitor system performance and stability
Analyze product usage
Provide service updates, notices, and announcements
Personalize your experience
Develop new products or features
Maintain platform security
Train our support staff
With your consent (where required):
Marketing communications
Personalized advertising
Certain types of cookie usage
To comply with legal obligations:
Tax and financial reporting
Identity verification (if applicable)
Law enforcement/lawful requests
If you do not provide required data, certain features may not be available.
5. AI-Powered Features
Some features of NoraLoop may use AI technologies provided by third-party partners.
These features may analyze uploaded data (e.g., images, text, or configurations) only to deliver the requested functionality.
We do not:
build biometric databases
identify or authenticate individuals
reuse uploaded content for model training
We may share data with AI service partners as necessary to provide the requested feature.
6. When We Share Personal Information
We may share information with:
Other NoraLoop Group Companies
Service providers (hosting, email delivery, analytics, security, payment processing, AI processing, storage)
Professional advisors (lawyers, auditors)
Fraud detection and security vendors
Government or regulatory bodies when legally required
Business partners involved in integrations you choose to use
Third parties during corporate transactions (merger, sale, restructure)
Rights holders in cases of copyright or legal disputes
Public users, if you publish content publicly through NoraLoop
We never sell your personal information.
7. International Data Transfers
We operate globally. Your data may be processed in the EU, US, or other jurisdictions.
We use industry-standard safeguards, such as:
Adequacy decisions
Standard Contractual Clauses (SCCs)
Appropriate security measures
By using NoraLoop, you consent to international transfers as described.
8. Data Security
We use appropriate technical, administrative, and organizational safeguards to protect your data.
However, no transmission method is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your region, you may have the right to:
Access your personal data
Correct inaccurate data
Delete your data
Restrict processing
Object to processing
Data portability
Opt out of marketing
Opt out of sharing/selling personal information (if applicable under local law)
Before processing requests, we may need to verify your identity.
You can access or edit some data in your NoraLoop dashboard.
10. Cookies
We use cookies and similar technologies to:
Analyze traffic
Improve performance
Personalize user experience
Enable login and session persistence
Support advertising (where applicable)
You can manage cookies in your browser settings.
For details, see our Cookie Policy.
11. Public Information
If you post content publicly (forums, profile pages, comments, shared dashboards), others may see it.
Think carefully before sharing personal details.
12. Data Retention
We keep your personal information:
As long as needed to provide the Services
As required by law
As necessary for fraud prevention, resolving disputes, and maintaining records
If you delete your account, we may retain some data where legally required.
13. Changes to This Policy
We may update this policy from time to time.
If changes are material, we will notify you by email or via our website.
14. How to Contact Us
If you have questions, requests, or complaints about this policy, contact us:
NoraLoop Data Protection Officer
Email: info@noraloop.com
If you are in the EU/UK, you may contact our appointed representative (if required under law).
You may also contact your local data protection authority.